These terms govern the use of the online store https://slagalica.me (the “Website”) and the purchase of products via distance selling. By using the Website and/or confirming an order, the user accepts these terms as well as the related documents: Delivery Information, Privacy Policy, and Returns and Complaints Policy.

1. Seller information

LIMITED LIABILITY COMPANY “OSNOVNA STVAR”

• Address: 85320, Trg Magnolija, 3B/L2S, Tivat, Montenegro
• E-mail: info@osnovnastvar.me (general) / info@slagalica.me (order support)
• Phone: +382-69-296-654
• Registration number: 51053802; Tax/Customs ID: 03462471

2. Products and prices

The Website displays products (puzzles, accessories, and educational materials) with descriptions and prices. All prices are stated in EUR unless indicated otherwise. We reserve the right to change prices and the product range, but such changes do not affect already confirmed orders.

3. Ordering and contract formation

An order is placed by adding products to the cart and providing delivery and contact details. A distance sales contract is considered concluded when the seller confirms receipt of the order and/or when the order is accepted for processing.

4. Payment

Available payment options depend on the selection in the cart and may include:

• payment by card via the bank payment gateway (if enabled)
• online banking (if enabled)
• bank transfer
• cash on delivery (if enabled)

The seller does not store payment card data. Card payments are processed by the bank/processor on a secure payment page (3DS where applicable).

5. Delivery and collection

Delivery methods, timeframes, and fees are defined in the Delivery Information document, which forms an integral part of these terms.

6. Complaints, returns, and withdrawal

The complaints, returns, and withdrawal procedure is defined in the Returns and Complaints Policy, which forms an integral part of these terms.

7. Liability

The seller is responsible for product conformity in accordance with the law. The seller is not liable for damage resulting from improper use of products or use contrary to the manufacturer’s instructions. Any general information published on the Website (e.g., educational texts) does not constitute professional advice.

8. Intellectual property

Website content (texts, photos, logos, etc.) is protected by copyright and other rights. Copying, distribution, or other use is not permitted without prior written consent of the rights holder, unless otherwise permitted by law.

9. Data protection

Personal data processing is governed by the Privacy Policy.

10. Governing law and dispute resolution

These terms and any disputes arising from them are governed by the laws of Montenegro. A consumer may also attempt to resolve a dispute through out-of-court procedures, in accordance with the law.

11. Amendments

We reserve the right to update these terms from time to time. The new version applies from the moment it is published on the Website. Confirmed orders are governed by the version in force at the time the order was confirmed.

12. Contact

For any questions, please contact us at info@slagalica.me or info@osnovnastvar.me.