This Privacy Policy explains what personal data we collect on https://slagalica.me, for what purposes we use it, with whom we share it, and what rights users have.

1. Data controller

Osnovna Stvar DOO, 85320, Trg Magnolija, 3B/L2S, Tivat, Montenegro
E-mail: info@osnovnastvar.me; Phone: +382-69-296-654
Registration No.: 51053802; Tax/Customs No.: 03462471

2. When we collect data

We may request personal data in the following situations:

• when placing an order
• when registering a user account
• when subscribing to a newsletter (if available)
• when contacting customer support
• when paying via the bank payment gateway (payment page)

3. What data we may collect

Depending on the situation, we may collect:

• first name
• last name
• shipping address and/or billing address
• phone number
• e-mail address
• order data (items, amounts, status)

We do not store or access payment card details; card data is processed exclusively by the bank/authorized payment processor on its own payment page.

4. Purposes of processing and legal basis

We use the data for the following purposes:

• processing orders and arranging delivery
• communication with the customer (order status, support, complaints/claims)
• issuing invoices/receipts and fulfilling tax obligations (including fiscalization)
• processing payments via the bank payment gateway
• sending promotional messages (only if you have given consent; you can unsubscribe at any time)

The legal basis may be: performance of a contract (sale), legal obligation (tax regulations), consent (newsletter), or legitimate interest (e.g., security and fraud prevention).

5. With whom we share data

We may share personal data with the following categories of recipients, only to the extent necessary:

• delivery providers for shipping goods
• financial institutions processing card transactions on the payment page
• Tax Administration of Montenegro
• providers of e-fiscalization and/or accounting services (under contractual arrangements)

Known recipients (as of the date of this policy):

• Delivery: Post of Montenegro AD – Podgorica (Post Express)
• Payments: Hipotekarna Banka AD Podgorica (e-commerce / payment gateway); Adriatic Bank AD Podgorica (transaction account / payment services)
• Fiscalization / accounting: Post of Montenegro AD – e-fiscalization software; AZ Accounting Solutions D.O.O. Tivat – accounting services

6. Data retention

We retain data for as long as necessary to fulfill the processing purpose, or for the periods required by law (e.g., documentation related to invoices and tax obligations), or while the user account exists, unless you request deletion earlier where applicable.

7. User rights

You have the right to request:

• access to your data
• correction of inaccurate data
• deletion of data (when the conditions are met)
• restriction of processing or objection
• withdrawal of newsletter consent (unsubscribe)

To exercise your rights, contact us at: info@osnovnastvar.me.

8. Cookies

The site uses cookies and similar technologies for website functionality and visit statistics. Cookies may collect aggregated data such as the number of visits, pages viewed, and average time spent. This data is used to improve content and user experience. You can control cookies through your browser settings.

9. Security

We apply reasonably appropriate technical and organizational measures to protect data. However, no data transmission over the Internet is 100% secure.

10. Contact

For privacy-related questions, please write to: info@osnovnastvar.me.